diff --git a/apps/admin-web/src/i18n/messages/en-US.ts b/apps/admin-web/src/i18n/messages/en-US.ts
index 30fb6d5..22929e1 100644
--- a/apps/admin-web/src/i18n/messages/en-US.ts
+++ b/apps/admin-web/src/i18n/messages/en-US.ts
@@ -102,6 +102,8 @@ const enUS = {
     eyebrow: "Access Paused",
     title: "This tenant plan is unavailable",
     expiredMessage: "Membership expired. Please renew or contact support.",
+    userDisabledMessage: "User has been disabled. Please contact support.",
+    reasonUserDisabled: "This user has been disabled. Business pages are now locked. Please contact support to restore access.",
     reasonTrialExpired: "The free trial's 3-day page access window has ended. All business pages are now locked. Please contact an administrator to reactivate trial access.",
     reasonRequired: "This tenant does not have an active plan. All business pages are now locked. Please contact an administrator.",
     reasonInactive: "This tenant plan has expired or been disabled. All business pages are now locked. Please contact an administrator to restore access.",
diff --git a/apps/admin-web/src/i18n/messages/zh-CN.ts b/apps/admin-web/src/i18n/messages/zh-CN.ts
index c803ceb..3587b27 100644
--- a/apps/admin-web/src/i18n/messages/zh-CN.ts
+++ b/apps/admin-web/src/i18n/messages/zh-CN.ts
@@ -102,6 +102,8 @@ const zhCN = {
     eyebrow: "访问已暂停",
     title: "当前租户套餐不可用",
     expiredMessage: "会员到期，请充值或联系客服",
+    userDisabledMessage: "用户被停用，请联系客服",
+    reasonUserDisabled: "用户已被停用，业务页面已全部关闭，请联系客服恢复访问。",
     reasonTrialExpired: "免费试用的 3 天页面可访问期已经结束，当前业务页面已全部关闭，请联系管理员重新开通试用权限。",
     reasonRequired: "当前租户尚未开通有效套餐，业务页面已全部关闭，请联系管理员处理。",
     reasonInactive: "当前租户套餐已失效或已停用，业务页面已全部关闭，请联系管理员恢复访问。",
diff --git a/apps/admin-web/src/layouts/AppShell.vue b/apps/admin-web/src/layouts/AppShell.vue
index b941f42..2b657dc 100644
--- a/apps/admin-web/src/layouts/AppShell.vue
+++ b/apps/admin-web/src/layouts/AppShell.vue
@@ -25,6 +25,11 @@ const authStore = useAuthStore();
 const { locale, t } = useI18n();
 
 const isMembershipBlocked = computed(() => authStore.isMembershipBlocked);
+const membershipBlockedMessage = computed(() => (
+  authStore.membership?.blocked_reason === "user_disabled"
+    ? t("membershipBlocked.userDisabledMessage")
+    : t("membershipBlocked.expiredMessage")
+));
 
 const quotaQuery = useQuery({
   queryKey: ["workspace", "quota-summary", "shell"],
@@ -358,7 +363,7 @@ async function handleLogout(): Promise<void> {
           aria-live="polite"
         >
           <div class="membership-expired-logo" :aria-label="t('app.name')">GEO</div>
-          <p>{{ t("membershipBlocked.expiredMessage") }}</p>
+          <p>{{ membershipBlockedMessage }}</p>
         </section>
         <router-view v-else />
       </a-layout-content>
diff --git a/apps/admin-web/src/lib/api.ts b/apps/admin-web/src/lib/api.ts
index 4558676..8179a16 100644
--- a/apps/admin-web/src/lib/api.ts
+++ b/apps/admin-web/src/lib/api.ts
@@ -273,6 +273,7 @@ export const apiClient = createApiClient({
 });
 
 const membershipBlockedErrors = new Set([
+  "user_disabled",
   "trial_plan_expired",
   "subscription_required",
   "subscription_inactive",
diff --git a/apps/admin-web/src/lib/session.ts b/apps/admin-web/src/lib/session.ts
index 12a7aa7..6a2e962 100644
--- a/apps/admin-web/src/lib/session.ts
+++ b/apps/admin-web/src/lib/session.ts
@@ -107,7 +107,7 @@ export function markStoredMembershipBlocked(reason = "subscription_inactive"): S
     membership: {
       plan_code: current?.plan_code ?? "",
       plan_name: current?.plan_name ?? "",
-      status: "expired",
+      status: reason === "user_disabled" ? "disabled" : "expired",
       blocked: true,
       blocked_reason: reason,
       start_at: current?.start_at ?? null,
diff --git a/apps/admin-web/src/views/MembershipBlockedView.vue b/apps/admin-web/src/views/MembershipBlockedView.vue
index f736563..b156237 100644
--- a/apps/admin-web/src/views/MembershipBlockedView.vue
+++ b/apps/admin-web/src/views/MembershipBlockedView.vue
@@ -16,6 +16,8 @@ const stillBlocked = ref(false);
 
 const blockedReasonText = computed(() => {
   switch (membership.value?.blocked_reason) {
+    case "user_disabled":
+      return t("membershipBlocked.reasonUserDisabled");
     case "trial_plan_expired":
       return t("membershipBlocked.reasonTrialExpired");
     case "subscription_required":
diff --git a/server/internal/tenant/transport/router.go b/server/internal/tenant/transport/router.go
index 82dd3ed..e264cd5 100644
--- a/server/internal/tenant/transport/router.go
+++ b/server/internal/tenant/transport/router.go
@@ -65,7 +65,10 @@ func RegisterRoutes(app *bootstrap.App) {
 	desktopAuth.POST("/monitoring/tasks/:id/cancel", desktopMonitoringHandler.Cancel)
 
 	tenantProtected := protected.Group("/tenant")
-	tenantProtected.Use(RequireActiveTenantSubscription(repository.NewTenantPlanRepository(app.DB)))
+	tenantProtected.Use(RequireActiveTenantSubscription(
+		repository.NewTenantPlanRepository(app.DB),
+		repository.NewAuthRepository(app.DB),
+	))
 	tenantProtected.GET("/accounts", desktopAccountHandler.TenantList)
 	tenantProtected.POST("/accounts/:id/request-delete", desktopAccountHandler.RequestDelete)
 	tenantProtected.POST("/tasks/:id/reconcile", desktopTaskHandler.Reconcile)
diff --git a/server/internal/tenant/transport/subscription_guard.go b/server/internal/tenant/transport/subscription_guard.go
index 22320b1..405c234 100644
--- a/server/internal/tenant/transport/subscription_guard.go
+++ b/server/internal/tenant/transport/subscription_guard.go
@@ -1,16 +1,22 @@
 package transport
 
 import (
+	"errors"
+	"strings"
 	"time"
 
 	"github.com/gin-gonic/gin"
+	"github.com/jackc/pgx/v5"
 
 	"github.com/geo-platform/tenant-api/internal/shared/auth"
 	"github.com/geo-platform/tenant-api/internal/shared/response"
 	"github.com/geo-platform/tenant-api/internal/tenant/repository"
 )
 
-func RequireActiveTenantSubscription(plans repository.TenantPlanRepository) gin.HandlerFunc {
+func RequireActiveTenantSubscription(
+	plans repository.TenantPlanRepository,
+	authRepos ...repository.AuthRepository,
+) gin.HandlerFunc {
 	return func(c *gin.Context) {
 		actor, ok := auth.ActorFromCtx(c.Request.Context())
 		if !ok {
@@ -19,6 +25,28 @@ func RequireActiveTenantSubscription(plans repository.TenantPlanRepository) gin.
 			return
 		}
 
+		if len(authRepos) > 0 && authRepos[0] != nil {
+			user, err := authRepos[0].GetUserByID(c.Request.Context(), actor.UserID)
+			if err != nil {
+				if errors.Is(err, pgx.ErrNoRows) {
+					response.Error(c, response.ErrNotFound(40401, "user_not_found", "user not found"))
+				} else {
+					response.Error(c, response.ErrInternal(50092, "user_lookup_failed", "failed to load user"))
+				}
+				c.Abort()
+				return
+			}
+			if !strings.EqualFold(strings.TrimSpace(user.Status), "active") {
+				response.Error(c, response.ErrForbidden(
+					40311,
+					"user_disabled",
+					"user account is disabled, please contact support",
+				))
+				c.Abort()
+				return
+			}
+		}
+
 		now := time.Now().UTC()
 		access, err := plans.GetTenantPlanAccess(c.Request.Context(), actor.TenantID, now)
 		if err != nil {